May 11 (>2 weeks after my original purchase): I sent yet another email to [ to inquire when my license key would be reissued or activated.May 2: I email [ to inform them the dispute was dropped.This meant I had to drop the dispute and forfeit any possibility of getting a refund, whether SW allowed me to use their product or not. May 1 (the following business day): I called PayPal and then my bank to give them the "okay" on the transaction.Apr 29: Email sent to [ Apr 30: Received response from [ stating that if the dispute was resolved in their favor or if I canceled the dispute, then they would restore my license key.Here's how it all ended up going down for me: I hope I'm wrong but at this point I imagine Save Wizard's support team will fail to get back to PayPal in the next 10 days and I'll get my money back due to no response on their part. I have a tough time wrapping my head around why the support team with Save Wizard would take zero action after finding issues raised. I see a reply in the SW Discord by a user "SaveWizard The Grey" which leads me to believe they work for Save Wizard. I called PayPal to see if I could reverse the dispute in hopes that doing so might "revalidate" my license key from SW but I hesitate to this as PayPal says "By marking this problem as resolved, you agree that no further problems can be raised for this transaction." The representative at PayPal adjusted the disputed claim to be labeled as "Not as described" (even though I think that's a stretch) and Data Power Development Limited (the seller of Save Wizard) has 10 days to respond to PayPal. Unfortunately, I haven't received any official replies from Save Wizard yet. I've attempted to reach out to Save Wizard (1) via email, (2) their Discord support server, (3) their FaceBook page, and (4) on here via their subreddit. If you purchased the product in 2021, you're going to have approximately another 4 years full use before this affects you.Not yet. To be fair to all, we have extended this to FIVE years but after this time, an email will be sent warning that the License Key will expire.įor example, if you purchased Save Wizard for PS4 MAX in 2017, in the next 12 months you will be contacted as your License Key will be approaching 5 years. We sold Save Wizard for PS4 MAX on the premise of a TWO year life span. We will continue to run Save Wizard as we always have, as best we can. All this at no extra cost.īut like every one and every business, we have costs which are rising and ultimately we need to generate revenue.įirstly, let us state we are NOT closing down, reducing updates, putting CodeMinion into stasis etc. We have supported EVERY System Software despite attempts to stop our product working and added profile re-signing. In that time, we've gone from supporting a handful of games to over 1300 different titles for ALL regions, all for one single payment. Our first Save Wizard for PS4 MAX was sold on 12th Apr 2017 which means that shortly it will be our FIVE year anniversary! The 5 year window is coming up and their key may only last for 1 more year.
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